Resort managers oversee all operations at resorts, ensuring excellent guest experiences, managing staff, and maintaining financial performance while upholding the resort’s standards and reputation.
What is a typical day as a Resort Manager?
– Supervising staff across departments such as housekeeping, dining, and recreation
– Ensuring guests have a seamless and enjoyable experience, resolving any issues that arise
– Monitoring the resort’s financial performance, including revenue, budgets, and expenses
– Coordinating with marketing teams to promote the resort and attract guests
What else might they be expected to do?
– Plan and implement seasonal events or promotional packages to attract guests
– Oversee maintenance and upgrades to resort facilities
– Ensure compliance with safety, legal, and environmental regulations
– Foster partnerships with local businesses or tourism operators to enhance offerings.
What type of training is needed for this career path?
– A degree in Hospitality Management, Business Administration, or Tourism is highly recommended.
– Certifications in resort management or customer service, such as Certified Hospitality Supervisor (CHS), add value.
– Experience in multiple resort departments (e.g., housekeeping, front office, or recreation) is essential.
What kind of personality is needed to excel in this career path?
– Organized, people-focused, and adaptable individuals thrive in this role.
– Big 5 Traits: High conscientiousness, agreeableness, and extraversion.
– Myers-Briggs types: ESFJ (caring and efficient) or ENTJ (strategic and results-driven).
What kind of interests do people in this career path have?
– Enterprising (E): Passion for leading teams and managing operations.
– Social (S): Interest in engaging with guests and ensuring satisfaction.
– Conventional (C): Preference for structured tasks like budgeting and scheduling
What types of organizations hire for this role?
– Resort managers work for beach resorts, safari lodges, mountain retreats, spa resorts, and luxury vacation properties
What challenges can I expect to face if I pursue this career path?
– Managing seasonal fluctuations in guest numbers and revenue
– Addressing staff turnover and maintaining consistent service quality
– Balancing guest satisfaction with operational efficiency and financial goals
What are the job prospects for this path in Kenya and Africa? What about International prospects for a Kenyan citizen?
– Kenya and Africa: Resort managers are in high demand, particularly in tourism hotspots like the Kenyan coast, the Masai Mara, and mountain lodges.
– International: With certifications and experience, Kenyan professionals can secure roles in global resort chains or luxury vacation destinations.
What should I focus on if I choose to pursue this career?
– Gain expertise in guest services, operations management, and financial planning.
– Develop strong leadership and problem-solving skills.
– Stay updated on hospitality trends, including sustainability and personalized guest experiences.
Which other careers or job roles can I progress to?
– General Manager (Hospitality)
– Hospitality Consultant
– Regional Resort Manager
– Luxury Travel Advisor